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These are some of the frequently asked questions
that many of you have written in to ask us.
Q1.
How come prices of bikes are not listed on the website?
Q2. How come the weight of the bike that I take home isn't the same as
that stated on the website?
Q3. Why are some of the specifications of the bikes in the store not the same as
those on the website?
Q4. Are all the bikes in store listed on the website?
Q5. How do I get to your stores?
Q6. What's the connection between Treknology and Trek? And what's a Trek Bicycle Concept Store?
Q7. Why should I only buy bicycles / accessories from authorised distributors / dealers?
Q8. Do you have second hand bikes at your stores?
Q9. With so many materials, I'm really confused - How am I
suppose to know what to choose?
Q10. What is the difference between a Hybrid and a Mountain Bike?
Q11. Where can I find designated biking routes in Singapore?
Q12. How do I find out about races in Singapore?
Q1.
How come prices of bikes are not listed on the website?
All product specifications are subject to change due to variations of International and US editions. Given that the prices of bikes are substantially
different in the US than it is in Asia, we've found it prudent not to post any pricing online. The best way for you to get an idea of the cost
of a bike you like on the site is to call us at (65) 6732 7119, or pay us a visit [our branches].
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Q2. How come
the weight of the bike that I take home isn't the same as that stated on the
website?
Bikes come in different sizes. Obviously a small frame will weigh
less that a large frame. Rather can confused the issue of weight, we put the average
weight of an average sized frame up on the website.
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Q3. Why are some of the specifications of the bikes in the store not the same as
those on the website?
The specification listed on the website can change at anytime
depending on the availability of parts from the manufacturer. This is why most bike
companies and stores reserve the right to change parts without notice. But if you see
something on the bike that you really must have let us know and we can work something out.
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Q4. Are all the
bikes in store listed on the website?
We have had a number of questions on this, and the simple answer is
no. There are a lot more bikes available in store then what we list on the site, also there are bikes on the website that are available only on order (stock is available in the US). We have one
off frames from different manufacturers and even some really good used bikes. Stock of
these categories of bikes vary from store to store, so we prefer that you pay us a visit
in case you can't find anything you like on the website.
All bikes listed on the website are still subject to stock availability.
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Q5. How do I get to your stores?
Our branch addresses are listed here. You will notice that next to each address, there's a link to a map showing where we are. Here, we post the links to the maps again for your convenience:
- 24 Holland Grove Road [MAP]
- TREK BICYCLE CONCEPT STORE
91 Tanglin Place, #01-02 [MAP]
- 79 Upper East Coast Road [MAP]
We utilise the can.com.sg mapfinder feature to help you reach us.
For the nearest MRT station(s), click the What's Nearby below an active map, select MRT stations on the popup window, and then press Go. You may also use the can.com.sg site to find the best way to reach our stores, be it by bus or by car.
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Q6. What's the connection between Treknology and Trek? And what's a Trek Bicycle Concept Store?
Treknology Bikes 3 Pte Ltd is the sole distributor of Trek bikes and accessories in Singapore. This means we are the only company approved and authorised to offer Trek products here. You can also find our products via our authorised dealers.
Trek has a broad range of bicycles and cycling products that include:
As you can see that's a whole lot of quality brand names for you to choose from.
Adopting Trek's Bicycle Concept Store allows us to enhance our service to our customers. This simply means that our customers get to experience Trek's world class professional expertise and methodologies whenever they shop with us. It is like shopping at Trek but with a local flavour.
Our Trek's Bicycle Concept Store is the ideal place for everyone from the devoted cyclist to the first-time customer who may want a bike for fitness or recreation.
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Q7. Why should I only buy bicycles / accessories from authorised distributors / dealers?
We advise all consumers to buy their bikes and major bike components from authorised dealers so that they can be protected for warranty and service. We have many unsatisfied customers who have bought from unauthorised dealers and found the products lacking in after-sales maintenance support. Also when dealing with unauthorised dealers, should your bike's or accessories' performance is not to your satisfaction, you don't have a ready course of action to address or remedy the situation. We feel that your bike is an investment, with proper maintenance it will last a lifetime, otherwise the money you spent on it, only for short term use and then having to purchase a new one or facing regular major repairs, just won't be worth the price.
Also we often have customers that have been to every shop in town to get their bike or accessories repaired or serviced the way they want. They are often told it can't be fixed, or they are charged more for the repair than the bike or accessories is worth. As an authorised distributor of major brands, you can be sure we know exactly what is wrong with your bike and how best to service it. Your requirements are assessed on an individual basis so your bike or accessories will get the best possible care.
As an authorised distributor, our Service Centre is run by an experienced, capable and highly-trained group of mechanics who are proficient in all manner of bike tune-ups, servicing, repair and maintenance. It is as much science as art to us.
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Q8. Do you have second hand bikes at your
stores?
Well, we have quite a selection of some good some not so good second
hand bikes at each of our stores. If you are looking for a starter bike before you commit
to a brand new one, come by and take a look.
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Q9. With so many materials, I'm really confused - How am I
suppose to know what to choose?
Take a trip over to our Material World for a comprehensive look at the material
characteristics of the frames that we offer in store.
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Q10. What is the difference between a Hybrid and a Mountain Bike?
A hybrid, or "cross" bike as they are sometimes called, is a compromise between the features of road and mountain bikes. A hybrid bike is good for all-round leisure use.
A majority of hybrid bikes lack suspension components, however, as technology advances and general decrease in prices it is becoming more and more common for hybrid bikes to come equipped with front suspension. That said, hybrid bikes are more affordable than dedicated road bikes or mountain bikes, and compromises are made with components to keep the price low. However, you usually get a more comfortable seat, and extra convenience features like fenders and a suspension seat.
Generally, hybrids are often used for trekking or touring or commuting because they are more suited to carrying the extra weight of luggage on a self supported tour.
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Q11. Where can I find designated biking routes in Singapore?
Here's a list of biking routes in Singapore, plus other related information:
|
ROAD | Type Of Bikes | |
Changi Coastal Road (FLAT) | Roadies/T.T./Hybrids | |
West Coast Highway (FLAT) | Roadies/T.T./Hybrids | |
Lim Chu Kang Runway (FLAT) | Roadies/T.T./Hybrids | |
Marina South Rd (FLAT/CRITIRIUM) | Roadies/T.T./Hybrids | |
Mandai Road (HILLY) | Roadies/T.T./Hybrids | |
South Bouna Vista (CLIMB) | Roadies/T.T./Hybrids | |
Mount Faber (CLIMB) | Roadies/Hybrids |
|
MOUNTAIN | Type Of Bikes | |
Bukit Timah Nature Reserve (HARD) | X.C./A.M./D.J. | |
Mandai T15 (MEDIUM) | X.C./A.M./D.J. | |
Butterfly Trail (TECHNICAL) | X.C. | |
Kent Ridge Trail (TECHNICAL) | X.C./A.M. | |
Tampines BX Track (MEDIUM) | BMX/A.M./D.J. | |
Pulau Ubin Island (EASY) | ALL | |
Sentosa Island (EASY) | ALL |
Note: To enter Pulau Ubin Island Via Bumboat $2/- Per Pax $2/- Per Bike
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Q12. How do I find out about races in
Singapore?
The best place to get info on local
race calendars are SACA the people who organize them. Their site is located at
http://www.cycling.org.sg We
also post race info for other bicycle related event such as triathlons right here too.
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Copyright © 2007 Treknology Bikes 3 Pte Ltd, Singapore
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